Objective

This position is responsible for supporting; coaching; developing and supervising a group of employees in a Service Centre / Operations environment.

Candidate Profile

•  2+ years of work experience in an organization of repute.
•  Preferably from E-Commerce industry
•  Strong Knowledge of customer care techniques and processes
•  Strong analytical and listening skills
•  Maintaining performance reports for each team member and setting targets post regular discussions.

Job Description

Monitor, identify and resolve performance /behavior/ attendance/ attrition issues using prescribed performance management techniques

Review performance stats on a daily basis and provide constructive feedback

Acting as information source, assigning tasks, following up and resolving customer complaints and queries

Objective

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book.

Technical Skills

•  The candidate should possess high level of creativity intodesigningof various Web & Mobile layouts.
•  Should have good knowledge of Photoshop, Adobe Illustrator, Dreamweaver, InDesign, Corel Draw.
•  Define interactiondesignscope from the client requirement.
•  Lead/ supervise all UI & UX initiatives.
•  Experience in HTML, XHTML, CSS, HTML5, and JQUERY will be an added advantage.
•  Can maintain existing Web sites, including deploying new features.

Minimum Qualifications

Any Graduate with Prior Experience

Please send your Resume at jobs@florazone.com.